It is our mission to be the premiere provider of workers’ compensation products and services through our commitment to quality, service, improvement, innovation, integrity and responsibility.
Commitment to Quality
• Our people are the key to our success and that will always be the case.
• We will maintain a quality work environment where everyone is treated with respect and a sense of importance.
• We recognize that quality is the byproduct of teamwork, a winning spirit and reward for excellence.
• We will sustain growth with reasonable profitability, increasing our financial strength to enable us to deliver ongoing value and security to our customer.
Commitment to Service
• We will provide, prompt, courteous and efficient response to our customer’s needs.
• We will empower our people with the knowledge, tools and authority to provide a level of service that exceeds our customer’s expectations.
• We recognize that our customer is everyone with whom we come in contact.
Commitment to Improvement
• We will embrace technological advancement at every opportunity and will commit never to be satisfied with past achievements.
• We recognize that education in specialized knowledge is reinvesting in our future to be the source of expert information for our customers.
Commitment to Innovation
• We will nurture our customer relationships in order to prepare to meet their needs still on the horizon.
• We will foster an atmosphere that constantly questions our methods, procedures, practices and motives in a way that rewards creativity in our people.
Commitment to Integrity
• Nothing can be gained slower, lost quicker and is more valuable than our reputation. It is our most fragile asset.
• We will place the best interest of our customer first and conduct all our business in a manner that will withstand scrutiny of the light of day.